Return and Refund Policy
At Dunly Store, we stand behind the quality of our products. We want you to shop with complete confidence.
1. Eligibility for Returns & Refunds
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it.
- In its original packaging with all tags attached.
- Accompanied by the original receipt or proof of purchase.
What cannot be returned?
- Items that are damaged due to misuse, wear and tear, or after delivery.
- Gift cards (if applicable).
- Personalized or custom-made products.
- Intimate items for health and hygiene reasons.
2. The Return Process (Step-by-Step)
Step 1: Contact Our Support Team
To start a return, you must contact us within the 30-day return window. Please reach out to us during our business hours:
Step 2: Receive a Return Authorization
We will provide you with a Return Authorization Number and instructions on where to send your package. Returns sent without prior authorization cannot be accepted.
Step 3: Ship Your Return
Pack the item securely in its original packaging and mail it to the address we provide.
3. Refunds (Including Cash on Delivery)
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
4. Return Window
Returning your item is hassle-free!
- All return requests must be made within 30 days of receiving your order.
- Requests submitted after this period will not be accepted.
- Once your return is approved, we’ll email you a prepaid return shipping label.
A) Standard Refunds (Credit/Debit Card, PayPal, etc.)
If approved, your refund will be automatically processed to your original method of payment. Depending on your card issuer, it may take 10 business days for the refund to appear on your statement.
B) Refunds for Cash on Delivery Orders
This is a special process due to the nature of the payment.
- If you paid via Cash on Delivery, your refund will not be issued in cash.
- Upon approval of your return, you will have two options:
- Store Credit: We can issue the refund amount as store credit card for a future purchase on our website. This is the fastest method.
- Bank Transfer: We can process the refund via a bank transfer to your account. For this, you will need to provide your bank details (Account Holder Name, Account Number, Routing Number). The processing time for bank transfers may be slightly longer.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange for the same item, please contact us using the information above.
5. Return Shipping Costs & Lost Packages
- The customer is not responsible for the cost of shipping the return item to us.
6. Contact Us
If you have any questions about this policy or your specific return, please don’t hesitate to contact us.
Business Name: Dunly
Email: support@dunly.store
Phone: +1 (970) 225-5803
Business Address: 2424 S Glen Ave, Glenwood Springs, Colorado 81601, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
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